This collaboration goals to boost Air New Zealand’s digital capabilities, enhance buyer expertise, and drive operational efficiencies throughout varied elements of its enterprise
Tata Consultancy Services (TCS), a world chief in IT providers, consulting, and enterprise options, has signed a five-year partnership with Air New Zealand to modernize the airline’s digital infrastructure and place it on the forefront of AI-driven innovation. This collaboration goals to boost Air New Zealand’s digital capabilities, enhance buyer expertise, and drive operational efficiencies throughout varied elements of its enterprise, together with fleet administration, crew scheduling, and floor providers.
Announced at a proper signing occasion at TCS’ Banyan Park Campus in Mumbai, the settlement helps Air New Zealand’s imaginative and prescient to grow to be the world’s most digitally superior airline. The occasion was attended by New Zealand Prime Minister the Right Honourable Christopher Luxon, Tata Group Chairman, Natarajan Chandrasekaran, Air New Zealand Chief Executive Officer Greg Foran, and TCS Chief Executive Officer and Managing Director Ok. Krithivasan.
This partnership strengthens TCS’ dedication to New Zealand, the place it has been a trusted associate for digital transformation for over 37 years, driving innovation throughout industries. With an workplace in Auckland and a group of 460 professionals, TCS serves 20+ blue-chip clients within the area throughout banking, retail, development, manufacturing, and native authorities. Through the TCS Co-Innovation NetworkTM (COIN™), the group works intently with prime universities in New Zealand to advance analysis in cybersecurity, sustainability, and AI. TCS additionally led the event of the Asia Pacific Digital Sustainability Index in 2022, shaping the area’s strategy to sustainable digital transformation. Beyond enterprise, TCS is dedicated to fostering digital expertise in New Zealand. Its flagship STEM empowerment applications, goITTM and goITTM Girls within the area are inspiring college students to pursue careers in expertise and innovation.
Greg Foran, Chief Executive Officer, Air New Zealand, stated: “Leveraging TCS’ expertise in cutting-edge technologies will help us enhance the customer experience, streamline operations, and reinforce our commitment to cybersecurity and data protection. This collaboration aligns with our vision to be a digitally enabled airline of the future. We began working with TCS in September 2024 and in just a few short months, we’ve seen the benefits of tapping into the depth and breadth of talent and expertise they have when it comes to digital solutions. Going forward, TCS will be an instrumental partner in helping us deliver our Cargo Digital Transformation and improvements to our Digital Retail capability. We’re excited about the benefits this partnership will bring for our customers and the aviation industry.”
Krithivasan, Chief Executive Officer and Managing Director, TCS, stated: “We are excited to partner with Air New Zealand in its journey to become a digitally advanced airline. With our expertise in aviation, combined with our ability to drive large-scale innovation, TCS will enable Air New Zealand to set new benchmarks for efficiency, sustainability, and customer engagement. By leveraging AI, automation, and cloud technologies, we aim to reimagine operations, enhance passenger experiences, and build a more agile and resilient airline. This partnership reflects our commitment to helping global enterprises adapt, grow, and unlock new opportunities through technology.”
Air New Zealand operates a world community providing air passenger and cargo providers throughout 49 home and worldwide locations. Each yr, the airline flies greater than 15 million passengers on over 3,400 weekly flights. This transformation marks a big step in Air New Zealand’s dedication to safe, revolutionary, and technology-driven experiences for vacationers worldwide. TCS will streamline Air New Zealand’s digital providers throughout a various panorama of greater than 600 purposes, by integrating AI-driven automation and cloud applied sciences into important airline features. This will drive innovation throughout cargo service, disruption administration, retail choices, upkeep methods and crew operations.
Workforce transformation may also be a key focus of this engagement, with TCS main large-scale upskilling applications to strengthen digital capabilities throughout Air New Zealand’s groups in AI, cybersecurity, and digital engineering. The collaboration additionally contains enhancements to Air New Zealand’s digital retail and loyalty program experiences.
With three many years of management in aviation, TCS partners with the world’s main airways, providing consulting-led approaches, cognitive-powered portfolio of enterprise, and expertise and engineering providers. TCS leverages industry-specific options, like TCS Aviana™, a unified, autonomous, digital, cloud-ready platform for clever airline operations. Its contextual understanding of airline operations, coupled with its AI-led expertise capabilities, will assist Air New Zealand unlock new progress alternatives and drive innovation throughout its total enterprise ecosystem.
