The Indian railways function the lifeline of the nation, connecting its huge and various panorama. In an effort to elevate each travel experience with the Indian railways, MakeMyTrip, declares the launch of a number of tech-driven features designed to improve each railway journey and tackle widespread client ache factors.
The firm segmented the traveller’s reserving experience into distinct phases, actively exploring technology-driven options. Among essentially the most urgent issues for patrons with regards to train ticket bookings has been the issue in securing confirmed tickets. Typically, the reserving window for confirmed tickets opens 120 days prior to the journey and fills up quickly, usually leaving travellers with waitlisted tickets. This presents a big problem, particularly for group travellers who’re unsure about their plans thus far prematurely and like not to commit the complete sum upfront. A recreation changer on this regard has been the first-of-its-kind Seat Lock function on MakeMyTrip Trains that enables travellers to safe a confirmed ticket by paying simply 25% of the fare, with the rest payable up to 24 hours earlier than travel. Another key drawback space for train ticket bookings is that confirmed tickets aren’t at all times out there on direct trains/trains of alternative for the popular date of travel. This leaves travellers with only a few choices. MakeMyTrip’s Connected Travel function solves for this by seamlessly combining bus and train journeys and offering a number of mixtures whereas contemplating layover time and general travel length.
“We are committed to enriching train travel and ensuring every journey is a memorable experience on MakeMyTrip. We looked at the entire thread of train travel – from planning and identifying the right train, to the actual purchase experience and all the way through to pre-arrival stages. With the introduction of our new interventions at every step of the train booking and travel journey, we remain committed to empower travellers with choice, flexibility, and peace of mind, setting a new standard for effortless, convenient, and enjoyable train travel,” stated Rajesh Magow, Co-founder and Group CEO, MakeMyTrip.
Another important addition is the brand new Route Extension Assistance function. Powered by algorithms developed in-house, this function affords various choices when seats are unavailable on a most popular route. For occasion, if a traveller can’t discover a confirmed seat from station A to B, the algorithm suggests an possibility from station A to C on the identical train, enabling the traveller to disembark at station B which falls within the route of the recommended train. This availability would in any other case have been very tough for a typical person to uncover and unlock. Travellers don’t have to search for route maps and train mixtures individually. It additionally affords the Nearby Stations Recommendations that means trains from stations inside a number of kilometres’ radius when tickets are unavailable from the chosen station. This means if a traveller can’t discover a train from station A to C, they will discover choices from close by station B. Additionally, the Free Cancellation possibility gives a 100% cancellation penalty waiver, giving clients the pliability to change their travel plans with out worrying about excessive cancellation charges.
No journey is full and not using a satisfying meal. With the Food in Train function, travellers can discover quite a lot of eating places and simply schedule meals supply to their seats, even after the journey has begun. To guarantee a tension-free travel experience, the Trains funnel on the platform now additionally gives PNR and Availability Alerts for proactive updates on reserving standing and personalised various travel suggestions. The Train Tracking and Platform Locator features provides train travellers all the required info for boarding and deboarding in a single place even when cellphone community is a problem.
